Flexera Integration app version 5.1.3 available in the ServiceNow Store
This app is available with IT Visibility.
Flexera helps you improve the value you derive from your ServiceNow investment from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
The current version of the Flexera Integration app for ServiceNow includes the following new capability: Coalesce Updated To Be Independent of computerID, correlationID, and Flexera Unique ID.
Coalesce Updated To Be Independent of computerID, correlationID, and Flexera Unique ID
To improve the accuracy of the matching process in the Flexera Integration app, we have changed the way we are matching hardware records. The matching process is now less dependent on the Flexera ID. Instead, the Flexera Integration app will utilize natural identifiers, such as Serial Numbers and Names, as part of the matching process.
Flexera Integration app users will see behavior differences as a result of the coalesce improvements.
Non-IRE Transform Map/FNMS Transform Map Matching Rules and Actions
Coalesce now considers the Serial Number from the Computer table, the Serial Number from the Serial Number Table, the Flexera Unique ID (x_fls_flexera_fnms_flexera_unique_id), and the Name. The matrix below shows how the new coalesce rules will determine the update/create action to take during the integration transform in 14 different cases.
| Case | Condition | Serial Number: Computer Table | Serial Number: Serial Number Table | Flexera Unique ID | Name | Action: Update/Create |
|---|---|---|---|---|---|---|
| 01 | serial number != ' ' | matched one record | not required | matched | not required | update matched record |
| 02 | serial number != ' ' | matched one record | not required | not matched | matched | update matched record |
| 03 | serial number != ' ' | matched one record | not required | not matched | not matched | create |
| 04 | serial number != ' ' | matched multiple records | not required | matched one record | not required | update matched record |
| 05 | serial number != ' ' | matched multiple records | not required | not matched | matched one record | update matched record |
| 06 | serial number != ' ' | matched multiple records | not required | not matched | not matched | create |
| 07 | serial number != ' ' | not matched | not matched | not required | not required | create |
| 08 | serial number != ' ' | not matched | matched one record | not required | not required | update matched record |
| 09 | serial number != ' ' | not matched | matched multiple records | matched one record | not required | update matched record |
| 10 | serial number != ' ' | not matched | matched multiple records | not matched | matched one record | update matched record |
| 11 | serial number != ' ' | not matched | matched multiple records | not matched | not matched | create |
| 12 | serial number == ' ' | not applicable | not applicable | matched | not required | update matched record |
| 13 | serial number == ' ' | not applicable | not applicable | not matched | matched | update matched record |
| 14 | serial number == ' ' | not applicable | not applicable | not matched | not matched | skip (no action) |
IRE Transform Map Changes
The priority of Flexera Unique CI rule moved from 50 to 250 so that the Serial Number and Serial Number Type are checked before the Flexera Unique ID.
For more details about how the coalesce rules changed between version 5.1.2 and version 5.1.3, see the knowledge base article, Details on Coalesce Changes in Flexera Integration App for ServiceNow 5.1.3, in the Flexera Community.